Privacy policy di Taormina In Light Suites
Privacy Policy for Business Partners
This privacy policy applies to Taormina In Light Suites, owned and operated by Taormina In Light Suites, Via Francesco Atenasio 5, 98039 Taormina (ME), Italy. VAT number: IT06682080822. It describes how Taormina in Light Suites collects and processes personal data about current, past or potential Travel Suppliers and other business partners.
Therefore, this Policy applies to the personal data of owners, employees, representatives or other individuals acting on behalf of a Travel Provider or other business partner (Travel Providers, other business partners and individuals associated with them will hereinafter be referred to collectively or individually as ‘Business Partners’ or with pronouns such as ‘you’). A Business Partner, within the meaning given to it in this Privacy Policy, may be a Travel Supplier (meaning an accommodation facility but also an attraction, park, museum, etc.), a partner that makes it possible to book Travel through its websites, apps and/or other channels (including travel agencies), third-party suppliers or other partners that have a business relationship with Taormina In Light Suites.
Data collection
The personal data that Taormina In Light Suites collects about its business partners depends on the context of the relationship and commercial interaction between the partners and Taormina In Light Suites, the choices made by the business partner, and the products, services, and features that the partner uses. The personal data collected by Taormina In Light Suites on a business partner may include the following (depending on the specific situation, not all of the following types of data may be considered personal as they may relate to a company rather than an individual):
Personal data you provide to us
Contact details: We collect contact details of the Business Partner such as first and/or last name, date of birth (if necessary), business email address and postal address, telephone and fax number.
Financial data: We collect data necessary for payment and invoicing, including bank details: current account number, VAT number and credit notes.
Verification data: As part of the registration process, Taormina in Light Suites may ask the Business Partner or its representative to provide a copy of their identity card or passport, a photo, a video or other relevant information to verify the authenticity of the Business Partner.
Other information we collect automatically
When you use Taormina In Light Suites online services such as the online registration form or a user account (e.g. the extranet or a Partner Centre), or use a Taormina In Light Suites app, Taormina In Light Suites also collects information automatically, some of which may be personal data, such as your language setting, IP address, location, device settings and operating system, registration information, usage time, requested URL, status report, user agent (browser version information), browsing history, user booking IDs and the type of data viewed.
By sharing the personal data of other individuals (e.g. members of your staff) in connection with your business, you confirm that these individuals have been informed of the use of their personal data by Taormina In Light Suites in accordance with this Privacy Policy and that they have given their consent where required.
Other information we receive from other sources
Insolvency information: In cases of insolvency, Taormina In Light Suites may receive information from insolvency administrators, courts or other public authorities regarding a Business Partner.
Data relating to requests from law enforcement and tax authorities: Law enforcement and tax authorities may contact Taormina in Light Suites and provide additional information about Business Partners if they are involved in an investigation.
Fraud detection: In some cases, and as permitted by applicable law, Taormina In Light Suites may need to collect data through third-party sources for the purpose of preventing and detecting fraud.
Purposes of collection
Taormina In Light Suites uses the information about Business Partners mentioned above, some of which may be personal data, for the following purposes:
A. Account registration and administration
Taormina In Light Suites uses account data, financial data and contact details for registration with Taormina In Light Suites, verification or management of the business relationship with the Partner.
B. Customer support
Taormina In Light Suites uses the information provided, including personal data where applicable, to provide support services such as responding to requests, queries and questions from Business Partners.
C. Other activities, including marketing
If a Business Partner is using the online registration feature and has not yet completed the process, Taormina In Light Suites may send a reminder to encourage them to continue. We believe this additional service may be useful to our future Business Partners, as it allows them to continue the registration process without having to re-enter all the required information. Taormina In Light Suites may invite Business Partners to participate in events that it organises and considers to be of interest to a Business Partner, or it may use personal data to offer and host online forums that allow Business Partners to find answers to frequently asked questions about the use of Taormina In Light Suites' services and the offering of their products and services. Taormina In Light Suites also uses personal data such as contact details to communicate product or system updates, to send the Taormina In Light Suites newsletter, to invite a Business Partner to participate in referral programmes, or for other marketing communications. When Taormina In Light Suites uses personal data to send direct marketing messages electronically, Taormina In Light Suites always includes a link to unsubscribe.
D. Messaging Tools Taormina In Light Suites may offer certain Business Partners various means of communicating with their customers. Business Partners may contact Taormina In Light Suites to forward information or questions regarding a booking to guests, or communicate, for example, via alias email addresses, which always include Taormina In Light Suites as the recipient. Taormina In Light Suites may access communications and uses automated systems to view, scan and analyse communications for security, fraud prevention, legal and regulatory compliance, investigation of possible misconduct, product development and improvement, research, customer engagement (including providing customers with information and offers we believe may be of interest to them), technical support and customer service. Important: all communications sent or received using Taormina In Light Suites' communication tools will be received and stored by Taormina In Light Suites.
E. Statistics, improvement and research
Taormina in Light suites uses the information provided, which may include personal data, for analytical purposes. This is part of our commitment to improving Taormina In Light Suites' services and user experience, but it can also be for testing, troubleshooting, and improving the functionality and quality of Taormina In Light Suites' online services. In addition, Taormina in Light suites regularly invites Business Partners to participate in surveys or other market research. Some Business Partners may receive an invitation to join a dedicated online platform on which to interact with Taormina In Light Suites itself and/or exchange experiences with other Business Partners. To learn how personal data may be treated differently than described in this Privacy Policy, please consult the information provided in the invitation to respond to the survey, take part in market research, or join the online platform.
F. Security, prevention and detection of fraud
We process the information provided, which may include personal data, for the purpose of investigating, preventing and detecting fraud and other illegal or infringing activities. This information could be personal data that the Business Partner has provided to Taormina In Light Suites, for example for verification purposes as part of the registration process, or automatically collected personal data, or personal data obtained from third-party sources (including customers). Taormina in Light Suites may also use personal data to facilitate criminal prosecution if necessary. For these purposes, personal data may be shared with law enforcement or external consultants. Taormina In Light Suites has the power to use personal data to assess risks or for security purposes, including user authentication.
G. Legal and compliance purposes with the laws
In some cases taormina in Light Suites must use the information provided, which may include personal data, to handle and resolve legal disputes, for government and compliance investigations, to enforce agreements with Business Partners, or resolve a customer's complaint in a reasonable manner.
It is important to keep in mind that accommodation information, including name and address, will be used in accordance with the General Clauses and as part of the Accommodation Contract entered into separately; for example, displayed on third-party websites to allow for Travel Booking.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will put in place the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal principles: with regard to purposes A and B, Taormina In Light Suites uses as legal basis the need to process personal data for the execution of the agreement between the Commercial Partner and Taormina in Light Suites. If the necessary information is not provided, Taormina in Light Suites cannot register a Travel Provider or otherwise work with a Business Partner, nor can it provide customer support. With regard to purposes C to G, Taormina In Light Suites relies on its legitimate commercial interest to provide its services or obtain services from Business Partners, with the aim of preventing fraud and improving its service. When personal data is used for the legitimate interest of Taormina in Light suites or a third party, Taormina In Light Suites will always reconcile the rights and interests of the latter's Personal Data Protection Business Partner and the rights and interests of taormina In Light Suites or the third party.
With respect to F and G purposes, Taormina In Light Suites also relies, where applicable, on compliance with its legal obligations (such as legitimate requests from law enforcement agencies).
If you wish to object to the treatment described in points C to E and no direct opt-out mechanisms are made available to you (for example in your account settings), please contact us at the following email address: taormina.inlight@gmail.com
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Facebook Permissions Required by This Website
This Website may require certain Facebook permissions that allow it to perform actions with the User's Facebook account and collect information, including Personal Data, from it. This service allows this Website to connect with the User's account on the social network Facebook, provided by Facebook Inc.
For more information on the permissions that follow, please refer to the Facebook permissions documentation and Facebook's privacy policy.
Access to accounts on third-party services
This type of services allow this Website to withdraw Data from your accounts on third-party services and perform actions with them.
These services are not activated automatically, but require the express authorization of the User.
Access to Facebook account (this Website)
This service allows this Website to connect with the User's account on the social network Facebook, provided by Facebook, Inc.
Permits required: Access to private data and City.
Place of processing: United States–Privacy Policy.
Stripe Account Login (Stripe Inc)
This service allows this Website to connect with the User's account on Stripe, provided by Stripe, Inc.
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing: United States–Privacy Policy.
Contact the User
Contact form (this Website)
By filling out the contact form with your Data, the User consents to its use to respond to requests for information, quotes, or any other nature indicated by the form header.
Personal Data collected: ZIP code, city, Tax Code, surname, date of birth, email, address, country, name, fax number, telephone number, VAT number, province, company name, gender, state and various types of Data.
Mailing list or newsletter (this Website)
By registering on the mailing list or newsletter, the User's email address is automatically included in a contact list to which email messages containing information, including commercial and promotional information, relating to this Website may be transmitted. The User's email address may also be added to this list as a result of registering with this Website or after making a purchase.
Personal Data collected: ZIP code, city, last name, Cookies, date of birth, Usage data, email, address, country, name, phone number, province, company name, gender, website and state.
Payment Management
Payment management services allow this Website to process payments by credit card, bank transfer or other tools. The data used for payment are acquired directly by the operator of the requested payment service without being processed in any way by this Website.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.
Gestpay Banca Sella (Banca Sella SpA)
Gestpay is a payment service provided by Banca Sella SpA
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing: Italy–Privacy Policy.
MyBank UniCredit (UniCredit SpA)
MyBank is a payment service provided by UniCredit SpA
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing: Italy–Privacy Policy.
PayPal (Paypal)
PayPal is a payment service provided by PayPal Inc, which allows the User to make payments online.
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc.
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing: United States–Privacy Policy.
Heat mapping and session recording
Heat mapping services are used to identify which areas of a page are being cursor-passed or mouse-clicked so as to detect which of them attract the most interest. These services allow you to monitor and analyze traffic data and serve to keep track of the User's behavior.
Some of these services may record sessions and make them available for later viewing.
Smartlook (Smartsupp.com, sro)
Smartlook is a heat mapping and session recording service provided by Smartsupp.com, sro
Personal Data collected: Cookies, Usage Data and various types of Data as specified by the privacy policy of the service.
Place of processing: Czech Republic–Privacy Policy.
Hosting and backend infrastructure
This type of services has the function of hosting Data and files that allow this Website to function, allow its distribution and provide a ready-to-use infrastructure to deliver specific features of this Website.
Some of these services operate through servers located geographically in different locations, making it difficult to determine the exact location where Personal Data is stored.
ArubaCloud (Aruba SpA)
ArubaCloud is a hosting service provided by Aruba SpA
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing: Italy–Privacy Policy.
Interaction with live chat platforms
This type of services allows you to interact with live chat platforms, managed by third parties, directly from the pages of this Website. This allows the User to contact the support service of this Website or this Website to contact the User while he is browsing his pages.
In case an interaction service with live chat platforms is installed, it is possible that, even if Users do not use the service, it will collect Usage Data relating to the pages where it is installed. Additionally, live chat conversations may be recorded.
Facebook Messenger Customer Chat (Facebook, Inc.)
The Facebook Messenger Customer Chat is an interaction service with the Facebook Messenger live chat platform, provided by Facebook, Inc.
Personal Data collected: Cookies, Usage Data and About me.
Place of processing: United States–Privacy Policy.
Tawk.to Widget (tawk.to ltd.)
The Tawk.to Widget is an interaction service with the live chat platform Tawk.to, provided by tawk.to ltd.
Personal Data collected: Cookies and Usage Data.
Place of processing: United Kingdom–Privacy Policy.
Infrastructure monitoring
This type of services allows this Website to monitor the use and behavior of components of the same, to allow its performance and functionality improvement, maintenance or troubleshooting.
The Personal Data processed depends on the characteristics and method of implementation of these services, which by their nature filter the activity of this Website.
Uptime Robot (Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.)
Uptime Robot is a monitoring service provided by Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing: Turkey–Privacy Policy.
Remarketing and behavioral targeting
This type of services allows this Website and its partners to communicate, optimize and serve advertisements based on the User's past use of this Website.
This activity is carried out through the tracking of Usage Data and the use of Cookies, information that is transferred to the partners to whom the remarketing and behavioral targeting activity is linked.
In addition to the opt-out options offered by the services listed below, the User can opt out of receiving cookies related to a third-party service by visiting the Network Advertising Initiative opt-out page.
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy – Opt Out.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the business of this Website with the Facebook advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy – Opt Out.
Remarketing with Google Analytics for Display Advertising (Google Inc.)
Google Analytics for display advertising is a remarketing and behavioral targeting service provided by Google Inc. that links the tracking activity carried out by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy – Opt Out.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the business of this Website with the Facebook advertising network.
Personal Data collected: Cookies and emails.
Place of processing: United States–Privacy Policy – Opt Out.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of the User's behavior.
Display Advertisers Extension for Google Analytics (Google Inc.)
Google Analytics on this Website may use Google's interest-based advertising, third-party audience data, and information from the DoubleClick Cookie to extend the statistics with demographics, interests, and data on interactions with advertisements.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy – Opt Out.
User ID Extension for Google Analytics (Google Inc.)
On this website, Google Analytics uses a feature called User ID. This allows for more accurate tracking of users by assigning each a unique ID for various sessions and devices, but in such a way as not to allow Google to personally identify an individual or permanently identify a specific device.
The User ID extension also allows you to connect Data from Google Analytics with other User-related Data collected from this Website.
The Opt Out link provided below allows you to disable tracking for the device you are using, but does not exclude additional tracking activities performed by the Owner. To deactivate the latter as well, contact the owner via the contact email address.
Personal Data collected: Cookies.
Place of processing: United States–Privacy Policy – Opt Out.
Facebook Analytics for Apps (Facebook, Inc.)
Facebook Analytics for Apps is a statistics service provided by Facebook, Inc.
Personal Data collected: Usage data and various types of Data as specified by the privacy policy of the service.
Place of processing: United States–Privacy Policy.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with the other services developed by Google.
Google may use Personal Data to contextualize and personalize ads from its advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy – Opt Out.
Facebook Ads Conversion Tracking (Facebook, Inc.)
Facebook Ads Conversion Tracking is a statistics service provided by Facebook, Inc. that links data from the Facebook Ad Network with actions taken within this Website.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy.
Google AdWords Conversion Tracking (Google Inc.)
Google AdWords Conversion Tracking is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions taken within this Website.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy.
WordPress Stat (Automatic Inc.)
WordPress Stats is a statistics service provided by Automattic Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States–Privacy Policy.
Data sharing
Data sharing. To support your use of Taormina In Light Suites' services, information about you (which may contain personal data) may be shared with subsidiary companies of the group of companies to which taormina in Light Suites belongs that operate as service providers for Taormina in Light Suites also in relation to the services provided by customer support.
Sharing with third parties. We share Business Partner information (which may include personal data) with third parties as permitted by law and described later. We do not sell or rent personal data.
Service and product providers. We share your information with third-party Service Providers to provide our products and services, retain data, or manage the business on our behalf. These service providers will only process personal data as directed by and to provide services to Taormina In Light suites.
Payment Providers and other Financial Institutions. To process payments between a Business Partner and Taormina In Light Suites or a booking user, personal data, if considered relevant, will be shared with Payment Providers and other financial institutions.
Mandatory disclosure. If required by law, where it is strictly necessary for the performance of our services, in legal proceedings, or to protect the rights of us or other members of the Taormina In Light Suites group of companies or users, we share personal data with law enforcement, investigative organizations, or other members of the group.
Sharing and Disclosure of Aggregate Data: We may share information with third parties, such as for industry analysis and demographic profiling, in an aggregate form and/or in a form that does not allow the recipient of such data to identify you.
International data transfer
The transmission of personal data as described in this Privacy Policy may include transfer overseas to countries that do not have comprehensive and comprehensive data protection laws such as those of European Union countries. Where provided for by Community law, we will only transfer personal data to recipients who offer an adequate level of protection of personal data. In such circumstances, contractual measures may need to be established to ensure that data protection is in line with European standards. You may request to view a copy of such contractual arrangements by contacting us in the manner described below.
Safety
In accordance with European laws on the protection of personal data, Casa Turchetti observes appropriate procedures to prevent information containing personal data from being consulted without authorization or misused.
We use appropriate industry systems and procedures to safeguard information that contains personal data. We also rely on security procedures and technical and physical restrictions to prevent access and use of personal data contained on our servers. Only authorized personnel can access personal data while carrying out their work.
Data retention
We will retain personal data for as long as we deem necessary to operate the business relationship with a Business Partner, provide Taormina in Light Suites services to a Business Partner, comply with applicable Laws (including those regarding document retention), resolve disputes with any party, and if otherwise necessary to enable Taormina In Light Suites to conduct its business. All personal information retained will be subject to the provisions of this Privacy Policy and our internal retention guidelines. If you have any questions about specific data retention periods, please contact us using the contact details below.
Place
The Data are processed at the Owner's operational offices and in any other place where the parties involved in the processing are located. For further information, please contact the Owner.
The User's Personal Data may be transferred to a country other than the country in which the User is located. To obtain further information on the place of processing the User may refer to the section relating to details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis of the transfer of Data outside the European Union or to an international organization of public international law or constituted by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
Where one of the transfers just described takes place, the User may refer to the respective sections of this document or ask the Owner for information by contacting him at the details given at the beginning.
Your choices and rights
We want you to have control over how your personal data is processed. You can do this in the following ways:
you can ask us for a copy of your personal data in our possession;
you can inform us of any changes to your personal data or you can ask us to correct any of your information in our possession;
in specific situations, you may ask us to delete, block, or limit your personal information in our possession, or object to particular ways in which we are using your personal information;
in specific situations, you may also ask us to send your personal information in our possession to a third party
When we use your personal data on the basis of your consent, you have the right to withdraw that consent at any time under applicable law. Furthermore, when we process your personal data on the basis of a legitimate interest or public interest, you have the right to object at any time to the use of your personal data under applicable law.
We rely on you to ensure that your personal information is complete, exact and current. Please inform us immediately if there are any changes or inaccuracies regarding your personal data.
Applications and complaints
If you have any questions or concerns regarding the management of your personal data or if you wish to exercise your rights under this Privacy Policy, please contact our Data Protection Officer at taormina.inlight@gmail.com. All questions and complaints addressed to Taormina in Light Suites and regarding privacy will be reviewed; Taormina in Light Suites will attempt to resolve complaints and questions in line with internal procedures. You can also contact your local data protection authority with any questions or complaints.
Changes to the Policy
Since our activities are subject to change, this privacy policy may also be changed. If we make substantial changes or changes that impact you (for example, if we begin processing your personal information for purposes other than those outlined above), we will contact you before we begin.